You got the interview and it’s going well but the questions have come around to difficult or negative situations. For example, they might ask you to describe a negative situation or person you had to deal with in the past.
Keep the soap opera out of it
The employer is asking about difficult situations or people to see how you handle yourself professionally in those situations. They don’t want a long drawn out discussion about the impossible person you had to deal with or all the rotten things that happened in association with the situation.
Essentially, they’re looking for the positives buried in the negatives. That means if there are no positives do not use that example! Instead find one where because of your hard work or problem solving or negotiating skills a negative was turned into a positive.
Don’t try and skirt the issue
Some people try to find a work around for the question by saying they have never dealt with a negative situation or person. Well no one is going to believe that. Every one of us runs into negatives all the time. If not professionally then personally or on the bus or in a grocery store. If you have been asked a question then find a way to answer it.
Before your job interview anticipate this question and come up with a few situations in which you can demonstrate your ability at turning negatives into positives. Describe the situation and the steps you took to resolve it. Remember to highlight your great contributions!
Don’t speak badly about your last employer
Even if your last work situation was hell on earth with an impossible to please boss and co-workers that made the thought of coming to work less palatable than the idea of skinny dipping with sharks don’t dwell on the negatives. You probably learned something from the experience. Touch on that quickly then end the discussion with it didn’t work out or we had different expectations. Something brief. Then talk about how excited you are at the prospect of new challenges and move the conversation back to the positives.